Natural language processing for humanitarian action: Opportunities, challenges, and the path toward humanitarian NLP
Big Data and Natural Language Processing
NLP helps organizations process vast quantities of data to streamline and automate operations, empower smarter decision-making, and improve customer satisfaction. NLP also pairs with optical character recognition (OCR) software, which translates scanned images of text into editable content. NLP can enrich the OCR process by recognizing certain concepts in the resulting editable text. For example, you might use OCR to convert printed financial records into digital form and an NLP algorithm to anonymize the records by stripping away proper nouns. The exponential growth of platforms like Instagram and TikTok poses a new challenge for Natural Language Processing.
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What is Natural Language Processing and How Does it work?
Although NLP models are inputted with many words and definitions, one thing they struggle to differentiate is the context. Formally referred to as “sentence boundary disambiguation”, this breaking process is no longer difficult to achieve, but is nonetheless, a critical process, especially in the case of highly unstructured data that includes structured information. A breaking application should be intelligent enough to separate paragraphs into their appropriate sentence units; however, highly complex data might not always be available in easily recognizable sentence forms. This data may exist in the form of tables, graphics, notations, page breaks, etc., which need to be appropriately processed for the machine to derive meanings in the same way a human would approach interpreting text. These tools can help you label your text data quickly and accurately, saving you time and effort.
Many characteristics of natural language are high-level and abstract, such as sarcastic remarks, homonyms, and rhetorical speech. The nature of human language differs from the mathematical ways machines function, and the goal of NLP is to serve as an interface between the two different modes of communication. The use of automated labeling tools is growing, but most companies use a blend of humans and auto-labeling tools to annotate documents for machine learning. Whether you incorporate manual or automated annotations or both, you still need a high level of accuracy. Using NLP, computers can determine context and sentiment across broad datasets.
Challenges in Natural Language Understanding
The amount of data required
for these neural nets to perform well is substantial, but, in
today’s internet age, data is not too hard to acquire. With NLP, computers can understand, interpret, and replicate human language in a valuable way. It enables them to grasp not only words but also nuances such as slang or regional dialects. This level of understanding makes communication with digital systems more intuitive for users.Furthermore, businesses greatly benefit from NLP through data mining and sentiment analysis. By analyzing customer feedback on social media platforms or other online sources, companies are able to gain insights into consumer behavior and preferences.Beyond business applications, NLP has significant societal impacts too.
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The first is semantic understanding, that is to say the problem of learning knowledge or common sense. Although humans don’t have any problem understanding common sense, it’s very difficult to teach this to machines. For example, you can tell a mobile assistant to “find nearby restaurants” and your phone will display the location of nearby restaurants on a map. But if you say “I’m hungry”, the mobile assistant won’t give you any results because it lacks the logical connection that if you’re hungry, you need to eat, unless the phone designer programs this into the system.
Once we have performed this step, we will be able to visualize
the relationships using a dependency parsing graph. Spacy automatically runs the entire NLP pipeline when you run a language model on the data (i.e., nlp(SENTENCE)), but to isolate just the tokenizer, we will invoke just the tokenizer using
nlp.tokenizer(SENTENCE). Now that you know the basic NLP tasks that serve as building blocks for
more ambitious NLP applications, let’s use the open source
NLP library spacy to perform some of these basic NLP tasks. As we said in the chapter introduction, they
are pretty elementary, akin to teaching a child the
basics of language.
- Emotion Towards the end of the session, Omoju argued that it will be very difficult to incorporate a human element relating to emotion into embodied agents.
- Sub word tokenization is similar to word tokenization, but it breaks individual words down a little bit further using specific linguistic rules.
- NLP can be used to identify the most relevant parts of those documents and present them in an organized manner.
- Collaborations between NLP experts and humanitarian actors may help identify additional challenges that need to be addressed to guarantee safety and ethical soundness in humanitarian NLP.
- Depending on the application, an NLP could exploit and/or reinforce certain societal biases, or may provide a better experience to certain types of users over others.
- There have been a number of community-driven efforts to develop datasets and models for low-resource languages which can be used a model for future efforts.
However, the limitation with word embedding comes from the challenge we are speaking about — context. Although NLP has been growing and has been working hand-in-hand with NLU (Natural Language Understanding) to help computers understand and respond to human language, the major challenge faced is how fluid and inconsistent language can be. Humans produce so much text data that we do not even realize the value it holds for businesses and society today. We don’t realize its importance because it’s part of our day-to-day lives and easy to understand, but if you input this same text data into a computer, it’s a big challenge to understand what’s being said or happening. NLP models are ultimately designed to serve and benefit the end users, such as customers, employees, or partners. Therefore, you need to ensure that your models meet the user expectations and needs, that they provide value and convenience, that they are user-friendly and intuitive, and that they are trustworthy and reliable.
Questions to ask a prospective NLP workforce
While adding an entire dictionary’s worth of vocabulary would make an NLP model more accurate, it’s often not the most efficient method. This is especially true for models that are being trained for a more niche purpose. Tokenization is the start of the NLP process, converting sentences into understandable bits of data that a program can work with.
The former has state-of-the-art performance in many NLP tasks, but
traditional machine learning is still actively used in commercial
applications. Document recognition and text processing are the tasks your company can entrust to tech-savvy machine learning engineers. They will scrutinize your business goals and types of documentation to choose the best tool kits and development strategy and come up with a bright solution to face the challenges of your business. Another natural language processing challenge that machine learning engineers face is what to define as a word.
What are the goals of natural language processing?
NER is possible only because the machine is able to perform text
classification using the metadata generated by the earlier NLP tasks
we’ve covered. Without the metadata from the earlier NLP
tasks, the machine would have a very difficult time performing NER
because it would not have enough features to classify names of people as
“Person,” names of cities as “Location,” etc. Of these three, the neural network–based branch of NLP, fueled by the
rise of very deep neural networks (i.e., deep learning), is the most
powerful and the one that has led to many of the mainstream commercial
applications of NLP in recent years.
“If the world’s most powerful tech giants struggle with this challenge, one can only imagine just how pervasive this problem is,” he adds. Whether NLP or any other AI technology, MacLeod believes the challenge will continue. We will have to frequently foster a greater awareness and knowledge of these types of dangers and combat them. Natural language processing (NLP) is one of the most promising breakthroughs in the language-based AI arena, even defying prevalent assumptions about AI’s limitations, as perOpens a new window Harvard Business Review. Its popularity is such that the global NLP market is anticipated to touchOpens a new window $43.9 billion by 2025. The rise of NLP has heralded a new generation of voice-based conversational apps.
Language complexity and diversity
A company can have specific issues and opportunities in individual countries, and people speaking less-common languages are less likely to have their voices heard through any channels, not just digital ones. Detecting distribution changes in the embedding layer many times leaves the user confused regarding the root cause of the specific drift. In addition, it’s difficult to understand how the embeddings are influencing the output of an NLP model or to diagnose issues with the model’s performance. It can also make it challenging to identify biases or errors in the embeddings themselves, particularly when working with large or complex datasets.
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